You Have Our Word On It!
If for any reason you are not completely happy with our service, call
us and we will do whatever we can to satisfy you. We want to work with
you to ensure your satisfaction.
30 Day No Spot Return Guarantee
Not every stain can be removed, but if we are able to remove a spot, we
guarantee it will not return. Our cleaning process is designed to give
you the longest lasting results possible. If a spot does resurface, it
will usually do so within a few days of the cleaning BUT we will give
you a full 30 Day Guarantee. If any of the same spots reoccur during the
first 30 days after the cleaning, call us and we will return to clean
them again for FREE.
3 Month Guarantee Against Permanent Stains
Customers who purchase our Stain Guard carpet Protection receive a 3
month guarantee against permanent stains. This means that if you spill
something on your carpet and cannot remove it with our spot remover,
give us a call and we will remove the spot for you. If we are unable to
remove the spot, we will refund your money for the stain guard
protectant we applied. Bleaches, dyes, pet urine, vomit, and other
chemical agents which remove or alter the color of the carpet's dye as
well as normal re-soiling due to excessive traffic are not included in
this guarantee.
Honest Expectations - Clear Prices and Promises We Can Keep
When you book an appointment with Heaven's Best of Central New Jersey you'll know everything up front. I'll tell you the exact time I expect to arrive at your home or office, and the length of time I expect the job to take. There are no hidden charges, and I don't play any silly sales games. When I arrive at your location, I'll walk through your home or office with you to discuss any problem areas or concerns you may have. I will give you an honest opinion about the results you can expect regarding soil, stains, and odor removal. We will work hard to keep you as a lifetime customer.
I Don't Make You Wait - Firm Appointment Times and Considerate Behavior
When I set up an appointment with you, I give you a specific time, not a window of time. I respect the fact that your time is valuable and you shouldn't have to wait around for service companies. I promise to do my best to arrive on time. If for any reason I am going to be late, I will call you as soon as possible to let you know.
My Process
My unique method of carpet cleaning allows your carpet to dry within 1 hour after cleaning. I can remove many of the tough spots and stubborn stains other carpet cleaning businesses leave behind. Our low-moisture, carpet cleaning products work. They are environmentally friendly and safe for your children and pets. For upholstery cleaning, we use the same nontoxic cleaning solution that is used on carpet which safely removes dirt from your furniture. Drying times will vary depending on fabric and cushion type.
I Deliver Consistent Service By Following A Routine Process
When I arrive at your home or business, I start by taking the time to listen to you. I will walk with you through your location and review all spots, stains, and areas of concern that may require extra attention. I'll talk with you about the work I will be performing and the results you can expect. I will then commence with the cleaning following pre-defined, well documented steps and procedures that insure consistent and outstanding results. Since everyone within the Heaven's Best network of national owners/operators trains with and uses the same procedures, we are able to keep our promises. This means that when you call us back for additional cleaning services, you know the type of high-quality you can expect.
Tell Me What You Think
I want to hear from you after the work is complete, because I want to continuously improve my service in order to keep you as a customer for life. Every customer receives an evaluation card so that they can let me know how I am doing. You also have the option to go online and submit your comments. It's the best way to ensure I keep customer satisfaction as high as it is today!
Our Guarantee
I offer a 100% satisfaction guarantee. If you are not satisfied with my work, I'll gladly redo it. If you are still not satisfied, I will happily refund your money...guaranteed. Click here to read our guarantee page.
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